The Disability Act says disability service providers must make sure people with a disability get good services and listen to what people want and need.
For more information about good services click on the following link:
Check out this video about quality standards.
Duration 6 minutes
Non plain-English version here:
Disability Service Providers and the Victorian Disability Act 2006 (pdf)
Disability Service Providers and the Victorian Disability Act 2006 (Word doc)