Under the Victorian Disability Act 2006:
- People with a disability have the right to complain about the service they get.
- Disability providers must make sure people who get services know how they can tell them if they are unhappy with the service.
- Disability service providers must listen to people who have a complaint and help fix the problem.
- Disability service providers must make sure people with a disability get advocacy support if they want or need it.
- Disability service providers must tell the Disability Services Commissioner about the number of complaints they get.
- The Act also set up the Disability Services Commissioner.
- People who work at the Disability Services Commissioner can help with complaints about disability service providers.
For more information about advocacy organisations click on this link:
For more information about complaints click on these links:
- Easy read: www.dhs.vic.gov.au/for-individuals/disability/your-rights/disability-act-2006/easy-read-information/making-complaints
- Audio: www.dhs.vic.gov.au/for-individuals/disability/your-rights/disability-act-2006/information-sheets-audio
- Community languages: www.dhs.vic.gov.au/for-individuals/disability/your-rights/disability-act-2006/information-sheets-in-community-languages
For more information about the Disability Services Commissioner click on the following links:
- Easy read: www.dhs.vic.gov.au/for-individuals/disability/your-rights/disability-act-2006/easy-read-information/help-with-complaints
Non-plain English version here: