2. Complaints under the Victorian Disability Act 2006

Under the Victorian Disability Act 2006:

  • People with a disability have the right to complain about the service they get.
  • Disability providers must make sure people who get services know how they can tell them if they are unhappy with the service.
  • Disability service providers must listen to people who have a complaint and help fix the problem.
  • Disability service providers must make sure people with a disability get advocacy support if they want or need it.
  • Disability service providers must tell the Disability Services Commissioner about the number of complaints they get.
  • The Act also set up the Disability Services Commissioner.
  • People who work at the Disability Services Commissioner can help with complaints about disability service providers.
For more information about advocacy organisations click on this link:
For more information about complaints click on these links:

For more information about the Disability Services Commissioner click on the following links:

Non-plain English version here:

Complaints under the Disability Act 2006 (pdf)

Complaints under the Disability Act 2006 (Word doc)